In an emergency, calling 9-1-1 is the first step to contacting first responders. Now, Dallas residents can also send a text message to 9-1-1 – this service can be life-saving for those unable to speak to due to a physical impairment, or someone in a situation where talking could put them in danger.
Here are some simple do’s and don’t’s:
Do text in simple English, without abbreviations or slang
Do include your location and the type of emergency in the first message
Do make sure your phone’s “Location Services” settings are enabled to allow 9-1-1 to respond
Do not:
Do not include videos or images, including emojis
Do not include 9-1-1 in a group message
Do not have settings such as “Do Not Disturb” active, which may prevent 9-1-1 from responding
Texts sent to 9-1-1 may be slow or not possible based on provider coverage. Text-to-9-1-1 is not available in every city.
Calling 9-1-1 is still the best and fastest way to receive emergency assistance. For non-emergencies, call 3-1-1 or use the OurDallas App. Texting or calling 9-1-1 with a prank or false report is a crime, and individuals who misuse the 9-1-1 service can be located.
See City of Dallas